Shipping Policy
Thank you for shopping with Pathra. We are committed to delivering your orders safely and efficiently.
Order Processing Time
All orders are processed within 1-2 business days after order confirmation.
Orders placed on weekends or public holidays are processed on the next working day.
Delivery Timeline
Estimated delivery times:
- Metro Cities: 3-5 Business Days
- Other Cities & Towns: 5-8 Business Days
- Remote Locations: 7-10 Business Days
Delivery timelines may vary depending on courier availability and location.
Shipping Charges
Shipping charges, if applicable, are displayed during checkout before payment completion.
Order Tracking
Once the order is shipped, customers receive:
- Tracking ID
- Courier Partner Details
- Delivery Updates via SMS or Email
Delayed or Lost Shipments
Although we work with trusted logistics partners, delays may happen due to:
- Weather conditions
- Operational issues
- Festivals
- High order volumes
In case of lost shipments, customers may contact our support team for assistance.
Incorrect Address
Customers are responsible for providing accurate shipping information. Pathra will not be responsible for failed deliveries due to incorrect addresses or contact details.
Damaged Packages
If a package arrives visibly damaged:
- Customers should record an unboxing video
- Contact support immediately within 24 hours
Contact Information
For shipping-related support:
Email: sales@aicommercearta.com