Refund & Return
At Pathra, customer satisfaction is our highest priority. We strive to provide premium-quality cookware and kitchen products. However, if you are not fully satisfied with your purchase, we are here to help.
5-Day Return Policy
Customers may request a return within 5 days of receiving the product.
Eligible Return Reasons
Returns are accepted only under the following conditions:
- Product received is damaged
- Wrong item delivered
- Manufacturing defect found
- Missing items in package
Return Conditions
To qualify for a return:
- Product must remain unused
- Original packaging must be intact
- Invoice or proof of purchase must be available
- Return request should be raised within 5 days
Non-Returnable Situations
Returns will not be accepted if:
- Product has been used
- Product is damaged by customer misuse
- Original packaging is missing
- Return request is made after 5 days
Refund Process
Once the returned item is received and inspected:
- Refunds are approved within 2-3 business days
- Amount is credited within 5-7 business days
- Refunds are processed through the original payment method
Replacement Policy
If the product is damaged or defective, customers may request a replacement instead of a refund, subject to availability.
Cancellation Policy
Orders can only be cancelled before dispatch. Once shipped, cancellation requests cannot be accepted.
Important Note
Pathra reserves the right to reject return requests that do not meet our policy conditions.
Contact Us
For return or refund assistance:
Email: sales@aicommercearta.com