Warranty

The Pathra Warranty

Made for Everyday Cooking

Pathra creates thoughtfully designed cookware for everyday kitchens. Our products are made to cook beautifully, clean easily, and last longer with proper care.

Limited 1-Year Warranty

A limited 1-year warranty from the date of delivery covers the following Pathra products:

Pathra Premium Non-Stick Cookware Set
Pathra Non-Stick Biryani Pan

This warranty applies only to products purchased directly from Pathra or an authorised Pathra retail partner.

What’s Covered

The Pathra limited warranty covers:

Manufacturing defects
Faulty materials or workmanship
Functional defects present at the time of delivery
Damage occurring during shipping

After reviewing your claim, Pathra may repair or replace the affected product. If neither option is reasonably possible, a refund may be offered.

Shipping Damage

Any shipping damage must be reported within 48 hours of delivery.

Please provide clear photographs or an unboxing video showing:

The damaged product
The outer packaging
The shipping label
Any visible damage to the parcel

Shipping damage claims submitted after 48 hours may not be eligible for a replacement or refund.

What’s Not Covered

The warranty does not cover:

Normal wear and tear from everyday use
Gradual reduction in non-stick performance due to regular use
Scratches, stains, dents or natural discolouration
Exterior oil stains, cooking residue or cosmetic marks
Damage caused by overheating or heating empty cookware
Damage caused by sudden temperature changes
Damage caused by metal utensils, abrasive scrubbers or harsh cleaners
Misuse, accidental damage or improper handling
Modifications or unauthorised repairs
Commercial, institutional or restaurant use
Damage caused by industrial burners or unsuitable cooking appliances
Damage caused by failure to follow the recommended care instructions
Filing a Warranty Claim

To submit a warranty claim, please contact the Pathra customer support team through our Contact Us page and provide:

Your order number or valid proof of purchase
Clear photographs or a video showing the issue
A brief description of the problem
Photographs of the packaging and shipping label for transit damage claims

Our team will review your request and guide you through the next steps. The product may need to be inspected before the claim is approved.

If your claim is approved, the affected product may be repaired, replaced or refunded at Pathra’s discretion.

Care & Use

Thoughtful care helps maintain your cookware’s appearance and performance while keeping it eligible for warranty coverage.

Non-Stick Cookware
Cook on low to medium heat whenever possible
Never heat empty cookware
Use wooden, silicone or nylon utensils
Allow cookware to cool before washing
Hand wash using mild soap and a soft sponge
Avoid metal utensils, abrasive scrubbers and harsh cleaners
Do not pour cold water into hot cookware
Store carefully to prevent scratching the non-stick surface

Cook better. Care gently. Enjoy your Pathra cookware for longer.